Refund and Cancellation Policy
Last updated: 15 October 2026
When billing is enabled, paid subscriptions are processed through Stripe Checkout.
1. Cancelling a subscription
For an eligible subscription, use the Stripe Customer Portal linked from account billing controls to request cancellation. A cancellation scheduled for the end of the current billing period stops future renewal; access remains available while Stripe reports the subscription as active and ends when cancellation takes effect. A cancellation does not itself issue a refund for a period already started.
2. Refund requests
To ask about a Stripe transaction or request a refund review, contact info@firmcourier.com with the account email and transaction reference. Do not send full payment-card details. Refund eligibility is assessed under the purchase terms and applicable law; cancellation and refund are separate actions.
3. Statutory consumer rights
Nothing in this policy limits mandatory rights available under applicable consumer law, including any right of withdrawal that applies to a particular purchase. Whether a withdrawal right applies, and any conditions or exceptions for digital services or digital content, depend on the applicable law and the information and consent obtained at the time of purchase.